Refund policy
At LuxNook, we are committed to providing our customers with an exceptional shopping experience. However, we understand that there may be occasions when you are not completely satisfied with your purchase. This Refund and Returns Policy explains the steps to initiate a return or refund for your order.
Refund Eligibility
Refunds are available within 5 days of receiving your item(s).
To qualify for a refund:
- Items must be unused and in the same condition as received.
- Items must be returned in their original packaging.
- Proof of purchase (such as an order confirmation email or receipt) is required for refund or return processing.
Return Process
Contact Customer Service
Email us at luxnookshop@gmail.com with your order details and the reason for the return.
Shipping and Handling
Customers are responsible for covering the shipping costs associated with returning items unless the item received is damaged, defective, or incorrect.
Return Address
As LuxNook operates as an international dropshipping business, return addresses may vary depending on the supplier and product location. Specific return instructions and the appropriate return address will be provided after you contact our customer service team.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect product, please contact us within 5 days of delivery.
To help us resolve the issue promptly, please provide:
- Your order number
- A description of the issue
- Clear photos of the damaged, defective, or incorrect item
Upon verification, we will arrange a replacement, store credit, or a full refund as appropriate.
Non-Returnable Items
The following items are not eligible for return or refund:
- Personalized or custom-made items
- Gift cards and vouchers
- Final sale or clearance items
- Products marked as non-returnable on the product page
Refund Processing
Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.
Approved Refunds
Approved refunds will be processed within 7–10 business days and credited to your original payment method.
Rejected Refunds
If the returned item does not meet the eligibility requirements, we will notify you via email with an explanation of the decision.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account again.
- Contact your credit card provider, as processing times may vary.
- Contact your bank, as refunds may take additional time to post.
If you have completed these steps and still have not received your refund, please contact us at luxnookshop@gmail.com.